Our company name is Rockbox London Limited and our trade name is Rockbox.
We are registered in the United Kingdom under company number 9609109. Our registered office and main trading address is Rose Cottage, 6 Stock Lane, Whaddon, MK17 0LS.
CONTENT & INTELLECTUAL PROPERTY
All materials on this website are owned by Rockbox London Limited and by using this website you agree that all intellectual property, including but not limited too logos and products, is owned by us and cannot be used without our prior permission.
These Terms and the Contracts shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England. Any dispute or claim arising out of or in connection with the Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.
OUR PRODUCTS & PRICES
We may every effort to ensure that the products (colours, designs, descriptions) are accurate however there may be slight variations between the images and the actual products.
Product prices are subject to change without notice and all items are subject to availability. In the event that an item within a Rockbox is unavailable Rockbox reserves the right to substitute it with another item or equal or greater value then the original, or alternatively we will issue a refund for the product. We reserve the right to modify or discontinue our services at any time without prior notice.
ORDERING FROM ROCKBOX
Payments must be made at the point of sale and delivery charges are an additional cost. An email will be sent to confirm the order. If you do not receive an email please contact us to confirm that your order has been received.
We will make all reasonable endeavours to ensure that each Rockbox, and the goods within it, is appropriately packaged prior to dispatch. The packaging is however at our discretion and we reserve the right to package all goods in a way that we feel is necessary and we cannot comply with any specific packaging requests.
CANCELLATIONS & RETURNS
If you would like to return your Rockbox you must do so with all individual gift items in their original unused condition and in the original packaging, within 28 days of delivery.
If you do wish to return a Rockbox it is your responsibility to use a secure postage method and so for your own piece of mind we recommend that you obtain proof of postage or use a signed for service. You will be required to pay the return postage costs.
All returned Rockboxes will be refunded as soon as we receive the returned parcel, minus the original delivery costs.
If you cancel your order before it has been dispatched from Rockbox HQ we will refund the original delivery costs.
Standard UK delivery usually takes 3-5 working days from payment being received and will cost £5.79 for each Rockbox. Deliveries to remote places such as the Highlands and Islands of Scotland, the Isle of Man or the Isle of Wight may take up to 7 working days. We will make every effort to ensure your Rockbox is delivered in the shortest time possible.
All orders are delivered via courier and we will carefully package your Rockbox to ensure that is arrives in perfect condition. We cannot be held responsible for any damage that may occur during delivery.
You can contact us at any time by emailing firstname.lastname@example.org or alternatively our postal address is Rose Cottage, 6 Stock Lane, Whaddon, MK17 0LS.